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Terms and Conditions

Method of Payment:
I accept payment by BACS/On-line transfer (account details available when booking).  To ensure the session is confirmed, payment must be made at the time of booking, failure to do so may result in your chosen time being allocated to another client.

First Session:
If after your first session I decide I am unable to help or coach you, or that it is in your best interests for you to seek assistance elsewhere,  then I will, whenever possible, suggest alternatives for you to consider.

Cancellations, Late Arrival and Refunds:
If you arrive late for a session, the session will start when you arrive and end at its scheduled end time.  However, if you are so late that in my reasonable opinion I believe that providing the session will serve no practical value in the remaining time available, then I may cancel the session and you will not normally be entitled to a refund.

If you cancel a session within 48 hours of its scheduled time and date then you will not normally be entitled to a refund/credit.

Refunds/credits:
Monies paid for a session which has been cancelled by you  (earlier than 48 hours in advance) will be held as a credit for a future session.  This session must be taken within 6 weeks of the original session, after which time the credit will expire unless agreed otherwise by me.

Sessions Cancelled by Me
On occasion I may have to cancel a scheduled session. This may occur for of a number of reasons, for example, illness. If I have to cancel then I will offer you another session without further cost to you.

Fees
If I increase my fees during the time you are attending sessions with me I will continue to coach you at your original fee for a period of six months from the start date of your first session with me. If after that time you are continuing to attend sessions you will be charged at the new rate.

Results
It is not possible for me to guarantee any particular outcome as a result of my Coaching Service, but my aim is to provide you with Coaching by using reasonable care and skill.

I have no liability for any loss incurred by you, whether financial or otherwise, following the provision of my Coaching Services, which in your view have not enabled you to achieve your desired outcomes or goals.

Cessation of Coaching
If at any stage I conclude that I am unable to help you further I will let you know immediately, and, where possible, advise on alternatives.  Any recommendation made by me will be based purely on my professional view and will be given to you as an option to consider.  I cannot guarantee your desired outcome.

Confidentiality
I shall treat all personal information supplied by you as confidential. I shall not disclose any such information to any third party without your prior permission, unless required by law. I shall treat all personal data in accordance with the requirements of the Data Protection Act 1998.

Calling the 0845 number
Calls made to my 0845 number will incur additional charges from the 0845 routing company plus any additional charges which may be made by your service provider.  No charges are made by me and I do not benefit from any of the additional charges incurred.

Location of Sessions
Sessions will take place at St Katharine’s, Parmoor, Frieth.

Your belongings
I accept no liability for any loss or theft of, or damage to, your belongings whilst you are on the premises at St Katharine’s